How Can I Deposit Funds – FAQ

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Question: How can I deposit funds into my account? Can I deposit from a country other than my country of residence?

FXTM Brand does not provide services to residents of the USA, Mauritius, Japan (日本), Alberta, British Columbia, Quebec,
Saskatchewan, Haiti, Suriname, The Democratic Republic of Korea, Puerto Rico, and The Occupied Area of Cyprus. Find out more
in the Regulations section of their FAQs.

In order to deposit funds you need to verify your profile first.

  1. Open the Deposits page within the My Money section in MyFXTM.
  2. Choose your preferred deposit method and click ‘Deposit’.
  3. Select the MyFXTM account or wallet you wish to deposit funds into and complete the necessary fields.
  4. Confirm your deposit details in the next page.

Some additional steps may be asked from your payment provider.

You can watch the step-by-step guides on how to deposit in the How to videos available in the official website.

You can deposit from a country other than your country of residence, however you will need to send FXTM an to email explaining the reason for this.

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FXTM Brand does not provide services to residents of the USA, Mauritius, Japan (日本), Alberta, British Columbia, Quebec,
Saskatchewan, Haiti, Suriname, The Democratic Republic of Korea, Puerto Rico, and The Occupied Area of Cyprus. Find out more
in the Regulations section of their FAQs.

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Who is Hercules.Finance?

Hercules.Finance is a financial education website powered by a team of Financial Specialists and IT experts, mainly introduce solutions of Forex, CFD and Commodity Investment, and a number of Payment Services. With more than 30 partnered companies all over the world, Hercules.Finance offers trusted and timely information for Investors and Users of the services. By referring to Hercules.Finance, you can find all latest News/Information, Financial Technical/Fundamental Analysis, Main/Exclusive Bonus Promotions of partnered companies and a number of Educational Materials of Finance. For the list of all partnered companies, please visit here. For more latest information of the website, please visit hercules.finance.

Risk Warning

Foreign Exchange and Contracts for Difference (“CFDs”) are complex financial products that are traded on margin. Trading Forex & CFDs carries a high level of risk since leverage can work both to your advantage and disadvantage. As a result, Forex & CFDs may not be suitable for all investors because you may lose all your invested capital. You should not risk more than you are prepared to lose. Before deciding to trade, you need to ensure that you understand the risks involved taking into account your investment objectives and level of experience. Past performance of Forex & CFDs is not a reliable indicator of future results. All information on Hercules is only published for general information purposes. We do not present any guarantees for the accuracy and reliability of this information. Please note the spreads displayed in the website are all included extra trading commissions, as it shows the whole commissions charged by each broker. Before you engage in trading foreign exchange, please make yourself acquainted with its specifics and all the risks associated with it. Any action you take upon the information you find on this website is strictly at your own risk and we will not be liable for any losses and/or damages in connection with the use of our website.

How can I quickly deposit funds into my account?

We’ve got a Quick Deposit feature embedded into the table to make this really easy for you.

FAQ for No Deposit Bonus

You do not know how to get the bonus or to withdraw profit? Read our answers to your most frequently asked questions!
If you do not find your question — ask us via feedback form in the Client Area.

How to withdraw profit under No Deposit Bonus rules?

According to promotion terms, the Client needs to save earned profit. The maximum period of company funds use is 7 calendar days; during this period the Client can save the gained profit by funding account. Deposit amount should be equal to or exceeding profit amount gained with the help of company funds. For example, profit gained with the help of bonus funds is 200 USD. To save the profit fund account with 200 USD.

If you fund account with the amount less than profit amount, profit will be saved only partially: amount equal to deposit amount will be saved, the rest of the profit will be canceled. Saved profit is transferred to Credit field in the amount not exceeding 5 000 USD. After that, funds in the Credit field will be available for withdrawing provided there was trade volume in the amount of 1 closed lot for 5 USD / 4.5 EUR of Credit funds within 30 calendar days. Partial transfer of the profit into balance is not implemented. To transfer the profit into balance send a request to your personal manager.

I got the bonus, what’s next? How to start trading?

To start trading please download and install the trading platform MetaTrader4. Log in metaTrader4 using the account data sent by email. You can learn more about trading here: Forex education and Webinars Forex.

Why was my saved profit deducted from the “Credit” field?

Saved profit was deducted from the Credit field because you created withdrawal application without fulfilling bonus conditions: After promotion account funding, funds in Credit field are available for withdrawal provided that within 30 calendar days there is 1 lot closed per each 5 USD / 4.5 EUR of Credit funds. Partial transfer of the Credit funds into balance is not implemented. To transfer funds into Balance the Client needs to contact the company’s manager via feedback form in the Client Area.

Saved profit is also deducted from the account, if needed trade volume is not completed within 30 calendar days from the moment of depositing or the Client fails to contact the company’s manager for transferring profit into balance.

What are benefits of No Deposit Bonus?

This promotion gives new client a chance to test our trading conditions (execution, spreads, work of the trading platform) on the real account (on the real trade server). If the Client likes trading conditions, he/she can fund account and continue trading with us.

How to get No Deposit Bonus 2020 USD?

To get 2020 USD you need to register with FreshForex using special link provided on the page of the bonus. If bonus wasn’t credited automatically to Credit field in your trading platform, please contact support service via feedback section in the Client Area.

Why profit is deducted after I funded account?

According to paragraph 8 of promotion terms the profit is saved in the following order:

8.1. all open trading positions will be closed (if any);
8.2. all pending orders will be canceled (if any);
8.3. the company’s funds will be deducted from the Credit field of the account;
8.4. the profit saved throughout the promotion in the amount not exceeding the amount of deposit or not exceeding 5 000 USD is transferred to the Credit field.

Why profit is deducted?

No Deposit Bonus is available within 7 calendar days. During this period the client can save gained profit by funding the account. If promotion account is not funded within 7 calendar days, the profit/loss saved throughout the promotion is canceled.

Where and how can I leave review about the company?

It’s not necessary to leave review but if you want, you can leave it in one of these social networks: google+, facebook, twitter with #freshforex hashtag.

Why bonus is not credited?

To get Bonus 2020 USD you need to register with FreshForex using special link specified in the terms of the promotion.
Unfortunately, when you registered on the website of the Company, you did not use that link.
Please, write us message via feedback section in the Client area to get the bonus.

What amount I need to deposit to withdraw profit?

You need to fund the account with the amount equal to or exceeding profit amount you gained with the help of bonus funds. For example, profit gained with the help of bonus funds is 100 USD. To save the profit you need to fund account with 100 USD. If you fund account with the amount less than profit amount, profit will be saved only partially: amount equal to deposit amount will be saved, the rest of the profit will be canceled.

How Can I Deposit Funds? – FAQ

At Aspen Holding you can choose from a variety of deposit methods. The most popular being the Credit/ Debit Card deposit, through Visa or a Mastercard.
You can also choose to credit your account using one of the following:
Wire Transfer

Why was my deposit unsuccessful?

Unsuccessful deposits are most commonly caused by entering incorrect information or failing to complete the requested fields. Please double check that you have completed all the information as indicated by your payment provider and proceed to the deposit. Should the issue persist, try contacting your dedicated agent.

You might also be required to check your personal account availability – that it is not blocked or restricted in any way (amount/ period), or even if you are still connected to the internet (you may be surprised, but it happens to the best of us!)

Our support is great, so stay assured that all Aspen Holding account-related issues will be taken care of.

Are there any limits to what regards the deposit amount?

The minimum deposit amount with Aspen Holding is of $/€/£ 250, based on the currency you chose for your account. There are no maximum deposit limitations. However, your payment provider might have such conditions. In the event of a failed deposit, you might be asked to check with your payment provider for any deposit limitations.

Can I deposit from a corporate credit card/account?

Sure. We only ask that you provide some extra documentation prior to making the deposit. Contact your dedicated support agent now to find out more about the requirements to open a Corporate Account.

Can I deposit from a friends account?

Due to current regulations, we can only accept deposits from accounts registered in your name.

Can I deposit from a joint account?

Aspen Holding accepts joint account deposits. You will, however, need to provide some extra documentation prior to the deposit. Contact your dedicated for assistance.

How long until the deposit will be credited into my account?

Depending on the method you use to credit your account, the period can vary. In the case of a Credit/Debit Card deposit, Aspen Holding processes the transaction in real time, unless your provider operates differently. Other deposit methods can operate with the speed of a regular Wire Transfer, with a waiting period ranging from 3 to 10 days.

How can I deposit using a Credit/ Debit Card?

To deposit using a Credit/Debit Card you need to log in and select Deposit at the top right corner of the platform.

Follow these simple steps to credit your account now:

  • login to your account
  • click the Deposit button at the top right corner
  • complete the billing information
  • select the desired deposit method
  • fill in all the required information
  • double-check your details
  • if requested (by your provider) insert the security code
  • press the deposit button

Are payouts taxable?

Aspen Holding traders are responsible for their tax liabilities, if any, at their place of residence. See our general terms for more details.

What currency can I use for trading?

You can open an account in USD, EUR or GBP. Please note that you cannot change your currency selection after registration.

Do I have to deposit money for registration?

No. A deposit is not required and no credit/debit card details are required in order to register for this site. However, you will have to deposit money to start trading.

How secure is trading with you?

We take all possible measures to ensure your utmost security. We use the internationally accepted security system SSL (Secure Sockets Layer) that encrypts all credit card payments over the web. This system is automatic, and you will instantly receive a notification if your browser doesn’t support it.

I have problems with the registration process. What should I do?

Our team at Aspen Holding is here for you! You can contact us via live chat, email, phone, or request a call-back, and we will be in touch shortly.

How can I register?

Registering at Aspen Holding is extremely simple:

  1. Click on “Live Account” on the home page.
  2. Fill in the mandatory details.
  3. Submit the form.
  4. You will receive a welcome e-mail with a verification link.
  5. Once you verify your account, it’s “Welcome to Aspen Holding!”

What is the registration fee?

Τhere is no registration fee.

What is the time shown on this site?

The time is set to GMT+0, and it synchronises with the market time.

When can I trade with Aspen Holding ?

Trading is open from Sunday 22.00 GMT, to Friday 22.00 GMT, on most assets.

Should I install any software?

Only if you want the downloadable iOS/ Android/ Windows or MT4 platform. Otherwise you can simply use the Aspen Holding’s Trader online.

Do I have to pay to trade from your platforms?

Trading from one of Aspen Holding ’s platforms (MT4 or the downloadable versions for iOS/ Android/ Windows) is free of charge.

What platform do you offer?

Trade with the amazing web-based or downloadable iOS/ Android/ Windows Aspen Holding Trader, or the versatile MT4.

How can I submit a complaint?

In case you have any complaints about the functionality of the website you must fill in and send us the appropriate form. You can find the Client Complaint Form here, complete it, and send it to .

How can I update my personal details?

Once you login to your account, simply click on your name at the top right corner, and select the “Account Details” option. You will then be redirected to the “Edit Details” page.

I forgot my password, what do I do?

No worries. Just click on the “Forgot Password?” option in the login page. A new password will be generated and sent to your email.

How can I contact you?

The Aspen Holding support team is here for you. You can contact us via email ( ), or by the given phone number for your area in the Contact Us page.

Why am I unable to open a deal?

Unsuccessful deals are usually a result of insufficient funds, or an attempt to trade assets outside the market trading hours. If neither of these reasons are the case, please contact us by phone or .

Why do rates Fluctuate all the time?

Rates at Aspen Holding follow the markets and adjust accordingly. The market fluctuation influences our automatic pricing engine, displaying rates in real-time.

What is the expiration date?

The expiration date represents the time and date at which a contract expires.

What are the rates displayed in the trading boxes?

The rate is the price offered by Aspen Holding, based on global live feeds. The rates we present in the trading boxes on our homepage are those at which Aspen Holding can open and/or close a contract.

What return will I get in case of a successful transaction?

A successful investment depends on the price difference between the opening and closing price rates of the contract.

How can I open a deal?

Once you have deposited funds, you can open deals by simply pressing on “BUY” (if you expect the price of the chosen asset to rise), or “SELL” (if you expect a drop in the price). Before you can open this transaction, you will be asked for the amount you wish to use, as well as for deal approval.

What does it mean to go long or short?

These are terms used to describe the actions of buying or selling a product. You can go long (buy) on a certain product when you expect it to increase in value. If you think the price of a product can drop, you can go short (sell).

What are the minimum and maximum deposit amounts?

The minimum and maximum amounts can vary based on the account you wish to opt for. For more information, you can contact your dedicated Support Officer. With Aspen Holding you can choose from 5 different account types, based on your experience and the first deposit amount.

What is an Underlying Asset?

The term is used to describe derivatives, such as commodities, indices, stocks, currency pairs or any other financial assets that constitute the basis for opening a contract.

What is a CFD?

A CFD is a Contract for Difference between the trader and a counterparty. When the contract is closed the trader receives from or pays to the counterparty the difference in value between the opening and closing prices.

A profit is made when the value rises on a buy contract and falls on a sell contract.

A loss is made when the value rises on a sell contract and falls on a buy contract.

CFDs are leveraged instruments and should be monitored at all times.

What are the various colours of the rates indicating?

The colours indicate market fluctuations. Green indicates an increase of the price, whereas red indicates its decrease.

How can I decide whether to sell or buy?

You just need to consider whether the price of the asset of choice is more likely to increase – in which case you can buy – or decrease – in which case you can sell.

What should I trade with?

There are a couple of factors you can take into consideration before deciding on the asset to trade with. You can choose an asset that you expect to drop or increase in value, a time-frame for your deal, and whether there are any economic, political or environmental events that may impact the asset in any way.

What does it mean to trade online?

Online trading is the action of selling and buying different assets, by speculating on the future movement of their prices.

Do you have any questions?

Aspen Holding doesn’t offer all available services to residents of certain jurisdictions including but not limited to the United States of America. Aspen Holding provides execution services and enters into principal to principal transactions with its clients at the prices determined by Aspen Holding as appearing within the Aspen Holding website.

Risk disclosure: Online trading involves significant risk and we strongly advise that you check out our Terms & Conditions. Read more. Although the risk when trading online is fixed for each individual trade, the trades are live and it is possible to lose your initial investment, particularly if a trader chooses to place his entire investment to a single live trade. It is highly recommended that traders choose a proper money management strategy which limits the total consecutive trades or total outstanding investment. If you want to receive a proper money management strategy, please reach out to our support team.

© Copyright Aspen Holding. All Right Reserved. 2020

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