Nadex Complaints

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NADEX Customer Support 2020

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Every trader knows the importance of fast and reliable customer support, and NADEX customer support is just like that. It consists of specialized operators that can provide all necessary data and info a trader might need during the registration and trading process.

Customer support can help traders with some basic information, but also, answer questions about depositing and withdrawing, especially when some issues occur. They can also provide a detailed explanation when needed.

NADEX customer support is available during opening hours: from Sunday 3 pm ET through Friday 4:30 pm ET, excluding end-of-day processing hours. Besides that, customer support is not available on holidays, but all about that can be found on the website.

In order to provide the best customer service possible, NADEX customer support is divided into two departments. The first one is reserved for NADEX users.

This NADEX customer support department can be reached via U.S. Toll Free phone number, international number or email ( [email protected] ). Potential traders, who don’t have an NADEX account yet, can be reached via U. S. Toll Free phone number or International phone number. This makes communication with customer support more pleasant and efficient as traders can communicate to personnel specialized for certain inquiries.

NADEX Complaints

It is completely understandable that every trader is concerned when it comes to binary brokers and binary exchanges. Very often we hear about traders being scammed by scam brokers, so the question is, are there any NADEX complaints, and are they proper binary exchange.

Luckily, NADEX complaints are non-existent. It seems that all NADEX traders are very happy with this binary exchange that provides super trading experience in the regulated environment.

NADEX is regulated by CFTC, one of the most renown regulating bodies in the entire world, that is known for strict regulations and requirements. This makes NADEX one of the best-regulated exchanges in the world.

Traders who decide to make a deposit with this exchange can count on good platform, exciting options, detailed educational materials, but also supportive customer service that will provide additional information even before the trader makes the deposit. Minimum deposit with this exchange is $250, which makes it great for beginners, but traders mustn’t forget that they provide demo account as well.

Overall, NADEX provides superb trading experience, and traders who choose it enjoy trading with them!

NADEX and Taxes

It is important to know how NADEX accepts both the US and non-US traders. This comes in handy as all traders should pay taxes, and NADEX follows a certain procedure.

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All traders who use NADEX for binary options trading should now that NADEX provides information on Form 1099-B. All data listed on the form is the result of trading on NADEX exchange, and will help traders during tax compliance.

NADEX and taxes are not connected on a legal level, so any documents provided by NADEX don’t represent the finished tax application. It is strongly recommended that traders contact their tax advisor in order to be sure that they are filling the application properly. The 1099-B is usually sent during February to all US taxpayers who are using NADEX as their trading platform.

When it comes to NADEX and taxes outside the United States, every trader must pay taxes according to legislation of his country. Every country is different and there is no unified solution. Some countries see binary trading as gambling, other like second income, and for this reason it is important to contact the tax authorities in your country in order to find out more about how to prepare the tax application.

NADEX Outside the US

For a very long time, NADEX outside the US was unavailable. Luckily, this exchange now accepts traders from all over the world, and they make the ‘American’ way of trading possible even for non-US traders.

All traders access and trade from the same web-based platform. No matter if traders come from Germany or US, they all use the same website, registration procedure and trade under same conditions which makes binary trading via NADEX extremely democratic. NADEX traders outside US have special phone number that can be used by international customers, with experienced operators that will provide international traders enough information needed.

The only difference between the US and non-US traders is in deposit and withdrawing methods. NADEX Europe and NADEX outside US traders can’t use some payment methods like checks and bank transfers that are reserved for US traders only, as they are very popular in that country. All traders, no matter where they are from must verify their account by following a simple procedure that will improve security of their funds while trading at NADEX.

The trading platform is completely the same for all types of traders, as well as trading opportunities provided by NADEX. There is no limitation on certain types of trades, which makes NADEX an excellent choice.

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Nadex – обзор и отзывы об официальной Американской торговой платформе

✅ Данная Торговая платформа доступна в стране США

Обзор торговых платформ: Nadex

Детальное изучение торговых площадок, предлагающих трейдерам различные финансовые инструменты для проведения торговых сделок в онлайн режиме, показывает, что большинство брокеров предоставляют свои услуги без оформления всех необходимых документов, подтверждающих законность их деятельности. Известная во всем мире торговая площадка Nadex – первая компания сумевшая легализовать операции с бинарными опционами на территории США. Регулирование деятельности брокера CFTC (Комиссией по торговле товарными фьючерсами) является 100% гарантией законности предоставляемых трейдерам услуг.

Общая информация о Nadex

Более десяти лет жители американских штатов пользуются финансовыми инструментами представленной компании для получения прибыли и приумножения своих сбережений. По документам фирма принадлежит IG Group (Лондон, Великобритания), но ее главный офис находится в штатах (Чикаго, Иллинойс). На данный момент услугами трейдинговой площадки могут пользоваться не только американцы, граждане других государств также имеют доступ к финансовым инструментам брокера. Созданное для nadex приложение существенно расширяет возможности трейдера и позволяет контролировать ситуацию на торговой платформе, независимо от местонахождения пользователя веб-ресурса.

Финансовые инструменты

Рассматриваемая торговая площадка позволяет проводить операции с одного аккаунта, независимо от выбранного финансового инструмента. Клиенты брокера могут заключать сделки, используя:

На рассматриваемой площадке предусмотрены специальные графики, демонстрирующие динамику изменений финансовых показателей по каждому активу.


На торговой площадке nadex логин, пароль и минимальная информация о пользователе не открывают доступ к финансовым инструментам брокера. Каждый трейдер должен заполнить подробную анкету и подготовить запрашиваемые документы (паспорт, счета за коммунальные услуги, социальную карту и т. п.), только после выполнения данных требований пользователь получит право осуществлять торговые сделки. Для обеспечения безопасности ресурса администрация площадки тщательно проверяет анкеты новых пользователей и применяет многоэтапную регистрацию аккаунтов.

Предусмотренный на платформе nadex демо счет позволяет начинающим трейдерам детально изучить, как проводятся сделки, что нужно делать для получения максимальной прибыли и т. д. Но прежде чем приступить к работе, опытные пользователи рекомендуют ознакомиться с учебным материалом, размещенным на данном веб-ресурсе (глоссарий, комментарии, видео и т. д.).

Работа на nadex: обзор и анализ факторов, о которых должен знать каждый трейдер

Главная особенность представленной торговой площадки заключается в том, что брокер не принимает участия в торгах. Его главная задача – выполнение посреднических функций, платформа является местом, где «встречаются» участники будущей финансовой операции.

Еще один важный момент, связан с тем, что финансовые средства клиентов хранятся на отдельных банковских счетах (деньги пользователей защищены от различных форс-мажорных ситуаций). Составляя для nadex обзор, опытные трейдеры обязательно указывают, что данная торговая платформа достигла высокого уровня развития, благодаря отзывам, советам/предложениям своих клиентов (достаточно редкое явления для любого коммерческого интернет-проекта).

Пополнение счета и вывод заработанных денежных средств

Кроме обучающего демо счета, о котором упоминалось выше, у пользователей торговой платформы есть возможность открыть индивидуальный (отдельно для граждан США и трейдеров из других стран) или трастовый счет (для компаний, зарегистрированных в американских штатах).

Ввод/вывод денежных средств для граждан и фирм из США осуществляются при помощи телеграфного/банковского перевода или дебетовой карты. Граждане других стран, чтобы решить данный вопрос, могут воспользоваться системой международных переводов и банковской (дебетовой) картой.

Минимальный размер депозита составляет 250 долларов. Для вывода денег администрация веб-ресурса попросит предоставить документы, подтверждающие личность клиента. После снятия финансовых средств со счета на Nadex и до момента получения денег, проходит 1-7 дней (зависит от индивидуальных особенностей каждой операции).

Стоимость услуг

Еще одной особенностью представленной трейдинговой площадки является тот факт, что для проведения торговых операций пользователю не надо платить комиссионные. За предоставления возможности пользоваться финансовыми инструментами, трейдер платит всего один доллар за каждый контракт (удобно и недорого).

Преимущества и недостатки Nadex

Анализируя размещенную в сети информацию о платформе Nadex: отзывы, замечания, рекомендации и т. п., можно выделить самые важные достоинства данного веб-ресурса:

● невысокая стоимость предоставляемых услуг;

● забота о сохранении финансовых средств своих клиентов (деньги хранятся на счетах в надежных банках);

● одна из немногих торговых площадок, которая легально предоставляет свои услуги;

● деятельность компании контролируют американские регулирующие органы;

● веб-ресурс предлагает своим клиентам широкий выбор финансовых инструментов для проведения самых разнообразных торговых операций;

● предусмотрена защита денежных ресурсов клиентов от резких изменений стоимости активов;

● на сайте компании размещены учебные материалы, позволяющие новичку с нулевым уровнем подготовки, освоить принцип работы торговых площадок;

● предусмотрена возможность получения прибыли на краткосрочных контрактах.

Если в процессе работы у пользователя торговой платформы возникнут какие-то проблемы или вопросы, он может обратиться в службу поддержки. Для этих целей предусмотрена телефонная связь и электронная почта.

Основными «минусами» данной платформы являются:

● ограниченное количество способов ввода/вывода денежных средств;

● необходимость предоставления большого объема личной информации во время регистрации;

● некоторые пользователи считают, что 250 долл. – большая сумма для первого депозита.

Nadex Review


The licensed broker offers the fair trading on a functional platform, a chance to cash in on binaries etc.


Broker Nadex
Website URL
Founded 2009
Headquarters 200 West Jackson Blvd Suite 1400 Chicago, IL 60606
Support Number +1-866-296-0167, +1-312-884-0162
Support Types Telephone, Email
Languages English
Trading Platform Nadex Trader
Minimum 1st Deposit 250$
Minimum Trade Amount 1$
Bonus Up to 100%
Leverage from 1:50
Spread from 0.02 point
Free Demo Account Open Demo
Regulation CFTC
Account Types Demo, individual account (for US citizens, for foreign traders), corporate account, business account
Deposit Methods Bank transfers, bank cards (credit, debit) Visa, MasterCard, etc.
Withdrawal Methods Bank transfers
Number of Assets 50+
Expiry Times 5 min., 15 min., 30 min., 1 h., 2 h., 24 h., etc.
Types of Assets Forex, indices, commodities, options, cryptocurrency (Bitcoin)
Option Types Options «UP/DOWN»
Account Currency USD
US Traders Allowed
Mobile Trading
Tablet Trading
Overall Score 9.7/10

Full Review

And yet, is Nadex a fraud and a scam that was created in order to deceive decent traders or, on the contrary, a safe and honest platform for making money on investments in binary options? After reviewing the broker’s overview, you will receive answers to these and a number of other equally important issues.

Terms of trade with Nadex

Nadex (North American Derivatives Exchange) – a popular broker, is the first platform that has been able to legalize trading binary options in the US. This is one of the most famous trading platforms on the market, which services can be used not only by American citizens but also by investors from other countries. The approach to trading is unique here: the platform functions as a stock exchange, being a meeting point for a buyer and a seller, while the company itself does not participate in the bidding and receives its income only from commission ($0.9 per transaction). Since 2004, it has been working as a brand of HedgeStreet, since 2009 – under the name Nadex, providing access to various financial markets (Forex trading, crypto-currencies, options, etc.) and constantly improving its service.

The platform guarantees profitable trading options on attractive terms. No wonder this is one of the oldest brokers in the industry, which has a large user base and today, after years, continues to offer the client profitable trades, trouble-free transactions and a lot of interesting options. The work only takes place with the classic options «High/Low». It is proposed to invest in assets such as indices, currencies, events (for example, Fed Funds Rate and Jobless Claims), bitcoin, raw materials. You can earn decent earnings on trading with crypto-currencies, and also invest in Forex, for which narrow spreads and a comfortable leverage are available (read here the whole truth about Forex).

Unlike European similar projects, where it is important to be in front of a computer while working with options, the platform avoids this. It is enough to establish the price indicators, according to which it will automatically trade on the market. Nadex offers an interesting system of accounts that will allow you to obtain separate benefits from investing in options to American and foreign traders. Corporate and business accounts have been introduced that are convenient for entire organizations.

Since it is important for the leading binary broker to provide the client with only reliable software solutions, only the best software is available for trading – the author platform Nadex Trader, which has prestigious awards, as noted by users as a comfortable and functional solution for full trading. Here you can easily study the dynamics and graphs of assets, add indicators to them, conduct technical analysis of the market, customize the interface in accordance with the needs of the trader. The platform supports a variety of strategies for trading, will allow testing in the system and its own methods. Available platforms for various mobile devices and tablets. To study all the possibilities of the broker is offered on a free demo account, the functionality of which is not different from the real account.

On the official site of, you can get acquainted with the materials about the basic tools of the site. There is also a lot of training information: webinars, video lessons, e-books, etc. Published reviews and market news, which are prepared by professional analysts. The resource has only an English version.

Replenishment and withdrawal of earnings

Despite the fact that the company has been working on the market for a long time, however, it is offered to introduce capital into the account only with the help of bank cards or bank transfer. The withdrawal of capital is carried out through transfers through banks. Requests for withdrawal are processed usually within 24 hours, the receipt of money on the account occurs within a week.

Complaints on Nadex

In the comments of foreign customers, the advantages of the project are greater: the presence of regulation, a functional terminal, opportunities for earning money from options trading, low commissions, profitable trades, training materials, a free demo account, etc. Users consider the broker to be the best on the market, recommend it for work to other investors.

Usually, there are fewer negative moments about the site, and more often they concern long withdrawal of funds, problems with logging in, limited opportunities for conducting transactions, availability of only English version of the site, etc.

If we find complaints about Nadex, we will post it on social media. Follow us to be well informed:

Regulator of the broker Nadex

Nadex operates in the United States, where such financial institutions must necessarily have regulation. The broker is controlled by the Commodity Futures Trading Commission (CFTC), is the only platform in a country that has such a license. The presence of such regulation confirms that the company has the full right to provide financial services to the citizens of the country, it allows to reliably and safely cooperate with the project to traders of any other states.

Is Nadex a scam?

Nadex is the oldest and largest broker of binary options, which today is especially popular in the US, as well as with traders from other countries. The company has been actively working in the market since 2009, constantly improving its services and offering the client great opportunities for earning money. Today, it is justifiably considered to be leading in the US and, according to its users, one of the best binary brokers. The platform was able to legalize options trading, has a license, as well as a number of interesting options, trouble-free transactions, minimum commissions, etc.

The system is also distinguished by its unique approach to trading, being a meeting place for the seller and the buyer. With this approach, the standard stakeholder, the broker, is excluded, which doubles the credibility of the project. The platform can be used not only by American citizens but also by investors from other countries. All the company’s funds are stored in reliable banks, this fact also serves as proof that it is important for it to make cooperation with the trader as confidential and safe as possible, demonstrating that we are not a fraudulent site that was created only to deceive trusting traders.

For work here are available classical options «High/Low», only profitable tools are offered: indices, forex, raw materials, cryptocurrency (how to earn money on cryptocurrency, read here). Thanks to the introduction of an innovative system of trading accounts, trading will be comfortable both for US residents and for foreign clients and even corporations. It should be noted and the platform Nadex Trader, which is the author’s development of the company. It has prestigious awards, is the best among similar solutions, it is praised and clients of the broker. The company’s ability to invest a lot of money in the development of serious products proves that it is a reliable organization, which is important to gain a foothold in the market, and not a fraudster cheating clients.

In the terminal, there are many tools for a full analysis of the dynamics of assets, you can work with charts, indicators, expiration settings, etc. It is offered to customize the platform for convenience and quick access to the functions necessary for the trader, to test different strategies here. You can take advantage of a free tuition account, where it’s easy enough to study the system’s capabilities without risks. The official site of publishes a lot of useful information about the company, training materials, news and market reviews.

At the moment on the Internet reviews of foreign traders on the site are available because. Among the positive feedback on the broker, there are more frequent licenses, favorable terms of work, low commission, quality of training and analytical materials, etc. Users recommend the platform to friends and acquaintances to invest in options. Negative comments are much less. Usually, a negative conclusion is a long conclusion, a limited choice of opportunities for transactions, support for only English, etc. And yet, is it worth calling the oldest Nadex broker a divorce and a fraudster? Having become acquainted in more detail with the company, we will answer this question: no, since.


Nadex is one of the oldest and most professional brokers of binary options, which has a positive reputation, as well as many unique opportunities for profitable trading. The platform is licensed to carry out activities in the financial markets. Due to the fact that the auctions are organized directly between the seller and the buyer, the work is simple and transparent.

Traders around the world trust the site because all the company’s funds are stored in reliable banks, trade is offered on favorable terms, a functional terminal, author’s materials, and analytics, etc. are available. Today we will not conclude that Nadex is a divorce and a fraudster. However, we are waiting here for comments of real users of the system who will be able to tell us about the real capabilities of the platform and point out its problems.

7 Binary Options

North American Derivatives Exchange™ (Nadex) is a premier US-based platform for binary options, call spreads, and touch bracket contracts. It is the first of its kind to operate in the US, offering limited risk, low cost, and legal way to trade in binary options in the country. Before its launch in 2004, traders in the US had to transact with unregulated offshore entities, but issues with reliability and fidelity were characteristically inherent.

In the world of binary options, traders are used to dealing with brokers. Nadex, formerly known as “HedgeStreet,” is not a broker, but an exchange. The differences between brokers and exchanges are significant and worthy of attention. Brokers are the go-between guys that connects you to big players in the markets, who then give you access to their trading platforms. Exchange gives you direct access to the market by matching buyers and sellers directly. As an exchange, Nadex gives you a glut of advantages over traditional brokers; the most vital are transparency and dependability.

Regulated by the CFTC (Commodity Futures Trading Commission) and a unit of IG Group (LON: IGG), Nadex secure and innovative platform for traders to participate in the market. As a suitable exchange for seasoned and novice traders alike, this Chicago-based platform has received recognition and awards from industry watchers for its steadfastness and transparency. Most notably, it was named the best US exchange by the Fair Binary Options for the year 2020.

Why Trade on Nadex?

As mentioned previously in this document, Nadex, is the first and largest US-based exchange that offers direct low cost and legal means to trade binary options, call spreads, and touch bracket contracts with user-defined reward/risk. Unlike some brokers, this exchange offers participants a level-playing ground for trading, and funds are secured in leading US banks.

Low Trading Costs

Opening an account is absolutely free, and with a low minimum opening balance, you can use your debit card and start trading immediately. Your trading software as well as market data are also free and features robust charting and analytical tools. You only pay a low $1 fee per contract side. With Nadex, you trade without worrying about hidden costs or commissions.

Wide Range of Markets from One Account

Nadex is the first CFTC-regulated exchange where users can conveniently trade binary options, touch bracket, and call spread contracts on a wide range of the world’s markets while at the same time choosing maximum risk and reward. From a single Nadex account, participants can trade contracts based on the underlying asset classes that include stock index features, forex, and commodity features with low opening balance.

Products Offered

Nadex has revolutionized the approach to trading for the active short-term and long-term traders with various exchange options. Basically, there are three ways to trade here: Binary Options, Touch Bracket Contracts, and Call Spreads.

Binary Options

At Nadex, trading in binary options is turned into a simple question—will this market be above this price at this specific time? If you believe the answer to this question is yes, buy, if not sell! No matter how experienced you are, these trading options allow traders all the excitement they can handle along with the control they can manage.

If you predict the market right, you get the full value of $100 [minus costs paid, of course]. But if you are wrong, you get zero. The best thing about Nadex Binary Options is that you can never lose more than you paid for. What’s more, these options allow you to exit the trade at any time before expiration, which means locking in profits or cutting your losses.

Touch Bracket Contracts

A Nadex Touch Bracket contract features a floor and ceiling ‘knockout’ points. This allows traders to maximize effective leverage while providing natural profit targets. Simply put, when you trade here, you’ll know what you thrive on and live for moving markets. This revolutionary type of asset offers traders specific benefits. Firstly, the price range is capped at both the top and bottom, and the value of the contract moves linearly as the target market moves.

If you think the market will move up, you buy, if not you sell. These high and low limits work at your advantage because it becomes easy to manage risk. It provides you with an automatic approach to take profits or cut losses when a floor or ceiling is touched. Secondly, the defined floor and ceiling on each contract allows traders to identify clear profit margins and determine risk/reward boundaries.

Thirdly, with effective leverage, there are no calls for additional margin or risk of slippage through floor or ceiling. It allows you control to pick the Touch Bracket in a forex or stock indices market that provides the right level of risk for you. Unlike Nadex Call Spreads that expires at the pre-determined time, Touch Brackets expire immediately after the floor or ceiling is touched.

Call Spreads

Nadex Call Spread is quite unique to the previous two products as it allows traders floor-to-ceiling trading ranges that offer defined risk/reward without needing to stop. This provides a unique platform that allows time for the market to prove you right. The optionality afforded to you in these types of contracts gives you the ability to utilize a premium on time to protect your position. Without a stop, there’s no potential for slippage. By purchasing a small premium, you effectually define the maximum risk you are willing to take on a position.

The benefit of choosing Nadex Call Spreads is that they allow you to trade between two price levels. This permits you to trade your preferred strategy with total risk protection and natural profit targets. The built-in floor and ceiling in such a contract provides you with similar loss-protection to stop-loss, but without stopping. If the market is against you, you can never get stopped out or lose more than the maximum allowed by the floor or ceiling.

Markets to Trade

With Nadex, the US and international traders can legally trade a broad range of world’s market from one account using limited-risk binary options and spreads. There exist virtually limitless opportunities here, but your risk is always limited.

Stock Indices

You can trade in the US and global stock market indices without index futures or ETFs, all with lower fees than what is offered in the industry. The stock indices featured here include:

  • US Tech 100
  • US 500
  • Wall Street 30
  • China 50
  • US SmallCap 2000
  • FTSE 100
  • Japan 225
  • Germany 30


Nadex offers 10 of the most traded spot forex pairs as limited-risk binary options and spreads. These are traded 23 hours a day and six days a week. These include:


Binary options and call spreads allow traders to trade commodities with a lower cost of entry and limited risk. Nadex offers binaries on energies, metals, and agricultural products as follows:

  • Energy—natural gas and crude oil
  • Metal—copper, silver, and gold
  • Agriculture—soybeans and corn

Contract Duration

Trading duration on Nadex entails both what other exchanges refer to as trading hours or trading session. This is typically the time between the opening and closing bells, not forgetting the after-hour trading. This exchange supports both 5 minute and 20-minute binary options, as well as daily and weekly trading hours.

Depositing Funds

Nadex welcomes its new players by requiring a minimum deposit of $250 as the initial deposit. US residents can make their deposits via Debit Card, ACH (Bank Transfer), Wire Transfer (Telegraphic Transfer), and Paper Check. Non-residents can make deposits via International Bank Transfer (Wire), and Debit Card.

Withdrawing Funds

Nadex offers two forms of withdrawal options for its traders; ACH and Wire transfer. US residents can use both, but non-residents can only use wire. All withdrawals can be completed promptly via the online form found on the site, with a processing fee of $25.

Account Types

Opening an account with Nadex is a hassle-free affair that’s free and easy to do. Nadex provides a level playing field for individuals, trusts, and corporate entities to trade binary options and spreads. As such, there are four different types of accounts that can be created here:

  • Individual account, for US residents
  • Individual account international, for eligible countries
  • Business account, for corporations, partnerships, LLCs, and trusts
  • Permanent demo accounts, which gives $25000 in virtual funds to learn the platform

Final Thoughts

Having explored the various nuts and bolts of Nadex, it’s quite straightforward to see why it is regarded as one of the best in the US, if not outright best. As a regulated exchange, this is a top avenue for people looking to trade in binary options in a reliable and transparent way. It allows traders to pay a fixed fee at which the loss is capped, and successful trades guarantee you maximum profits.

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